Shipping Policy
Effective Date: September 19, 2026
Le Minou Creative Studio is operated by Le Minou Shop LLC, a Texas limited liability company.
This Shipping Policy applies to physical products purchased from Le Minou Creative Studio, including Ready-to-Wear products, custom apparel, promotional products, signage, and other merchandise that requires shipment.
Processing Times
Processing times vary depending on the type of order.
Ready-to-Wear products may have different processing times from custom or personalized orders.
Custom orders may require additional time for artwork preparation, customer approval, product sourcing, personalization, decoration, or production.
Any processing or estimated shipment timeframe provided at the time of purchase is an estimate based on information reasonably available to Le Minou at that time.
Custom Orders
Production for custom orders generally begins after all required payments, artwork approvals, sizing information, quantities, and other necessary project details have been received.
Changes requested after approval may affect the estimated completion or shipment date.
If your order is needed for a specific event or deadline, please provide that information before placing or approving your order. Providing a requested date does not guarantee delivery by that date unless Le Minou has expressly confirmed the deadline in writing.
Shipping Rates
Shipping charges, when applicable, are calculated or communicated before the order is finalized.
Shipping costs may vary based on the size, weight, destination, shipping method, packaging requirements, and products included in the order.
Shipping Timeframes
When Le Minou provides an estimated shipping timeframe, we make reasonable efforts to ship the order within that timeframe.
If no shipping timeframe is stated, applicable federal rules generally require online sellers to have a reasonable basis for expecting shipment within 30 days.
If we become unable to ship merchandise within the timeframe originally represented, we will provide any delay notice, cancellation option, consent request, or refund required by applicable law.
Shipping Delays
Once an order has been transferred to the shipping carrier, carrier transit times may be outside Le Minou’s direct control.
Weather, holidays, carrier disruptions, incorrect addresses, regional delays, and other circumstances may affect delivery.
Le Minou will reasonably assist customers with available carrier information or eligible shipping claims but cannot guarantee a carrier’s delivery date.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting an order.
If you notice an address error before shipment, contact us as soon as possible. We will make reasonable efforts to correct the address before the package is shipped, but changes cannot be guaranteed once fulfillment has begun.
Additional shipping, return, or reshipment costs caused by an incomplete or incorrect address provided by the customer may be the customer’s responsibility.
Returned Packages
If a package is returned to Le Minou because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another issue attributable to the recipient, we will contact the customer when reasonably possible.
Additional shipping charges may be required before the order can be sent again.
Custom or personalized merchandise returned by a carrier does not automatically qualify for a refund.
Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us so we can review the shipment and, when appropriate, assist with a carrier claim.
The availability and outcome of carrier claims may depend on the shipping service used and the carrier’s policies.
Damaged Packages
If your order arrives damaged, contact us promptly at infoleminou@gmail.com.
Please include:
your name and order information;
photographs of the damaged product;
photographs of the packaging; and
a brief description of the issue.
Please keep the packaging until we have reviewed the claim, as the shipping carrier may request photographs or inspection.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, or other locations where the carrier may have left the package.
You should also contact the carrier directly when appropriate.
Please contact Le Minou if additional shipment information is needed and we will reasonably assist you with the available tracking information.
Local Pickup or Delivery
If local pickup or local delivery is offered for a particular order, the applicable arrangements will be communicated separately.
Customers selecting local pickup are responsible for collecting their order within the agreed timeframe.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once materials have been ordered, personalization or production has begun, or an order has been shipped, changes or cancellations may no longer be possible.
Custom-order cancellation terms are also subject to our Terms of Service.
Refunds Related to Shipping Delays
If Le Minou cannot ship an order within the applicable promised timeframe, we will provide any cancellation or refund rights required by applicable law.
When a refund is legally required for merchandise that has not been shipped, Le Minou will process the applicable refund in accordance with applicable requirements.
Contact Us
For questions about shipping or an existing order, contact:
Email: infoleminou@gmail.com