Returns & Refunds Policy

Effective Date: September 19, 2026

Le Minou Creative Studio is operated by Le Minou Shop LLC, a Texas limited liability company.

We want you to be happy with your order. Because Le Minou offers both Ready-to-Wear merchandise and products made specifically for individual customers, return eligibility depends on the type of product purchased.

Ready-to-Wear Returns

Eligible Ready-to-Wear merchandise may be returned within 14 calendar days of delivery.

To qualify for a return, the item must be:

  • unworn;

  • unwashed;

  • unused;

  • free from stains, odors, makeup, pet hair, or other signs of wear;

  • in its original condition; and

  • returned with any original tags or packaging when applicable.

To request a return, contact infoleminou@gmail.com within 14 calendar days of delivery.

Please include your name, order information, the item you would like to return, and the reason for the return.

Do not send a return before contacting us and receiving return instructions.

Custom and Personalized Products

Custom and personalized products are created specifically for each customer and are therefore generally final sale.

Custom products are not eligible for return, exchange, or refund because of:

  • a change of mind;

  • an incorrect size selected or provided by the customer;

  • incorrect spelling, names, dates, quantities, or other information approved by the customer;

  • design, color, placement, or specifications previously approved by the customer; or

  • reasonable variations associated with handmade, decorated, embellished, or customized production.

This does not apply when an item is defective, damaged before delivery, incorrect because of an error by Le Minou, materially different from the approved order, or when applicable law otherwise provides the customer with a remedy.

Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what was approved or ordered, please contact us as soon as reasonably possible at infoleminou@gmail.com.

Please include:

  • your name and order information;

  • a description of the problem; and

  • clear photographs showing the item and the issue.

Please keep the product, packaging, and shipping materials until we have reviewed the claim.

After reviewing the issue, Le Minou may, as appropriate, repair the item, replace it, remake the affected product, provide a refund or partial refund, or offer another reasonable resolution.

Nothing in this policy limits any consumer right or remedy that applicable law does not permit to be waived.

Exchanges

Eligible Ready-to-Wear items may be exchanged when replacement inventory is available.

Because many Le Minou products are produced in limited quantities or small batches, we cannot guarantee that another size, color, or design will be available.

If the requested replacement is unavailable, an eligible return may instead be processed according to this policy.

Custom and personalized products are not eligible for exchanges unless Le Minou determines that the product was defective, incorrect, or otherwise qualifies for a remedy under this policy.

Final Sale Items

The following are generally final sale unless defective, damaged, incorrect, or otherwise required to be returnable by applicable law:

Custom or personalized products; made-to-order merchandise; customized uniforms or apparel; products containing names, numbers, logos, or customer-specific artwork; rhinestone or specialty embellishment work; clearance or items specifically identified as Final Sale at the time of purchase; and gift cards, if offered.

Return Shipping

For eligible Ready-to-Wear returns made because of a change of mind, sizing preference, or other customer preference, the customer is responsible for return shipping unless Le Minou states otherwise.

Original shipping charges are generally non-refundable when an eligible product was correctly shipped and delivered.

If the return results from an error by Le Minou or from an eligible defective or incorrect product, Le Minou will determine the appropriate return or replacement shipping arrangement.

We recommend using a trackable shipping method for customer-initiated returns.

Le Minou is not responsible for a return package that is lost before it is received by us.

Return Condition

Returned merchandise is inspected after receipt.

Items that show signs of wear, washing, use, alteration, damage after delivery, stains, odors, missing components, or other conditions inconsistent with an eligible return may be denied a refund.

If a return is not accepted, we will contact the customer regarding the available options.

Refunds

Once an eligible return has been received and approved, Le Minou will issue the applicable refund to the original payment method when reasonably possible.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping charges and other non-refundable charges will not be included in a voluntary return refund unless required by law or unless the return results from an error by Le Minou.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

A Ready-to-Wear order may be cancellable if fulfillment or shipment has not yet begun.

Custom orders may become partially or fully non-cancellable once design work has been performed, materials or products have been purchased specifically for the order, personalization has begun, or production has started.

Custom-order cancellations are also governed by our Terms of Service, including provisions concerning reasonable costs already incurred for the project.

Refused or Unclaimed Deliveries

Refusing delivery or failing to claim a package does not automatically qualify an order for a refund.

If a package is returned to Le Minou, we will review the circumstances and contact the customer when reasonably possible.

Custom and personalized merchandise remains subject to the custom-order provisions of this policy.

Additional shipping charges may apply if the customer requests reshipment.

Shipping Problems

Returns and refunds involving lost, delayed, damaged, or returned shipments may also be subject to our Shipping Policy.

If Le Minou is unable to ship an online merchandise order within the promised timeframe, any cancellation or refund rights required by applicable law will apply.

Policy Abuse and Fraud

Le Minou reserves the right to reject a return request involving suspected fraud, alteration of merchandise after delivery, false claims, abuse of the return process, or items that do not satisfy the requirements of this policy.

This provision does not limit legitimate consumer rights available under applicable law.

Changes to This Policy

Le Minou may update this Returns & Refunds Policy from time to time.

The policy applicable to an order will generally be the policy in effect at the time of that transaction unless applicable law requires otherwise.